The real estate business is high-pressure chaos! Stay ahead of the crashing wave!!
We WILL NOT knowingly mis-represent any property.
Some changes, such as removing a bike from the driveway, we are okay with.
Others, such as changing a wall color from shocking pink to apartment beige, no.
We don't do 'virtual makeovers'.
If the upgrade has been done you need to re-shoot the photo.
This page is wordy - sorry, but it all needs to be here. Before you order you should read it all, ...
... but for now you can skip ahead to:
SERVICES or
PRICES or
PROCEDURES or
POLICIES or
IMPORTANT NOTES.
I. Services.
RUSH service is assumed for all Real Estate orders and is free,
but does depend on our current workload.
The earlier you submit the job, the sooner we can finish and deliver it!
Same Day service is often possible.
Our prices for Real Estate jobs depend on the number of photos and the services they need. See details below.
The Packages:
RE1 - Overall adjustments to the entire photo.
- Adjust exposure, contrast, brightness, richness and balance of colors.
- Basic perspective and curvature corrections, straightening.
- Gentle sharpening.
- Same file size(relative) and type.
- Change filenames as requested to create a specific sequence.
- Usually finished the same day.
RE2 - Specific adjustments to selected areas of the photo.
- The RE1 package plus:
- Localized adjustments. (For example: Extra brightening of a dark area.)
- Minimal retouching. (For example: removing a broom leaning in a corner.)
- Blurring of faces, signs, license plates. This must be requested. Don't assume we will 'catch' it where needed.
- Highlight unit in multi-family buildings.
- More aggressive sharpening, where appropriate.
- Change file type, size(relative), or resolution.
- Cropping to specific dimensions or proportions, or to remove distracting items from around the edges.
- Usually finished the same day.
RE3 - Maximum Enhancement.
Usually appropriate for the main display photo of a portfolio.
- The RE2 package plus:
- Moderate retouching, cleanup, removal and replacement.
- Restoration of areas lost to perspective, curvature, straightening.
- Usually finished the same or next day.
Full Custom Retouching
Goes beyond the RE3 Package. - as Quoted.
- For any photo that needs so much work that we cannot include it even at the RE3 level of service.
- We will specify why this photo does not meet RE3 requirements.
- We will estimate the work to be done and time required.
- The Hourly Rate is $35, charged in 1/4 hour increments ($8.75 per 1/4 hour).
- The estimated completion will be included with the Quote.
Resequence Your Portfolio.
- We can resequence your files for you, to make them appear in a specific order.
- Give us the current filenames as sent to us, and the order you want them to appear in.
- This needs to be done for all of the files in a portfolio at the same time, and is available as a stand-alone service.
Full Portfolio Design.
- We will design the full portfolio for you.
- Send us all of the photos you have and tell us how many you want. Specifics are helpful.
- We will pick the best ones within your guidelines, sequence them logically, send a rough draft for approval, and then do the retouching on the selected photos only.
- The level of service for each selected photo will be as agreed on.
II. Pricing.
The Prices
Pricing is based on the number of photos at each level of service. Each photo added to the count at that level of service will cost less than the one before it, down to the minimum per photo at that level. Prices shown are added to the price at the previous level. Add across and down to cross-check.
| Level | 1st | 2nd | 3rd | 4th | 5th | 6th | 7th | 8th | 9th | 10th | 11th | 12 + |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| RE1 | $9.95 | 9.50 | 9.00 | 8.50 | 8.00 | 7.50 | 7.00 | 6.50 | 6.00 | 5.50 | Min 5.00 | Min 5.00 |
| RE2 | $10.00 | 9.50 | 9.00 | 8.50 | 8.00 | 7.50 | Min 7.00 | Min 7.00 | Min 7.00 | Min 7.00 | Min 7.00 | Min 7.00 |
| RE3 | $10.00 | 9.50 | 9.00 | 8.50 | Min 8.00 | Min 8.00 | Min 8.00 | Min 8.00 | Min 8.00 | Min 8.00 | Min 8.00 | Min 8.00 |
For example: An order with 1 main display at RE3, plus 2 at RE2, and 5 more at RE1:
(Enter all RE3s, then all RE2s, then all RE1s. We will.)
| Level | MAIN | RE2 #1 | RE2 #2 | RE1 #1 | RE1 #2 | RE1 #3 | RE1 #4 | RE1 #5 | Total | |
|---|---|---|---|---|---|---|---|---|---|---|
| RE1 | $9.95 | 9.50 | 9.00 | 8.50 | 8.00 | 7.50 | 7.00 | 6.50 | $65.95 | |
| RE2 | $10.00 | 9.50 | 9.00 | $28.50 | ||||||
| RE3 | $10.00 | $10.00 | ||||||||
| Total: | $29.95 | $19.00 | $18.00 | $8.50 | $8.00 | $7.50 | $7.00 | $6.50 | $104.45 |
Extras
- FULL CUSTOM RETOUCHING: As Quoted.
- RESEQUENCE PORTFOLIO: No other services required. $2.50 per photo, maximum $25 per portfolio.
- FULL PORTFOLIO DESIGN: ADD: $35
-
NO BUMP:
Ensure your order won't get bumped by someone else's panic situation: ADD $10
-
QUICKEST WAY:
(Primarily intended for returning customers that know what to expect.)
You pre-pay the order. We will send the Invoice as soon as the Quote is accepted. Once paid, we will bypass the small, watermarked 'approval copies'. Instead we will send finished, full-sized files. Of course you may still examine the images and request further changes, it just happens with full-sized (paid for) files. This service implies NO BUMP, so: ADD $10
-
EXPEDITE:
Bumping other orders requires a 100% added premium.
"I need it today more than you need to sleep." service does also.
EXPEDITEs are also "First Come, First Serve", behind only pre-existing EXPEDITEs and NO BUMPs.
Includes NO BUMP. Once it is in our work queue, no new job will be taken ahead of yours.
ADD: 100%
What we Deliver:
- We will email 'approval copy' files. These will be watermarked.
- If you want some changes, specify what they are, and we will go back to work. We make those changes, and send another 'approval copy'. If the changes you request are beyond the scope of the original Quote, we will send a re-stated Quote for your approval before we proceed.
- After payment is received, the finished product is delivered as full-size, full resolution, un-watermarked digital file(s).
- By default, the files will be of the same file type and approximate dimensions as the original files you sent to us. You may request changes. Note: Changes in file size and type require level RE2.
- That will be attached to an email if practical (not inserted).
If the aggregate is too large for email it will be stored on our 'cloud' server, and we will email the link to retreive it.
Payment
All jobs will be Invoiced and Paid using "PayPal".
For all orders: full-resolution, un-watermarked, digital files are not delivered until paid for in full. Note that this is standard practice for all businesses selling any product via digital files.
For FULL PORTFOLIO DESIGN and FULL CUSTOM RETOUCHING projects: 50% payment will be made at the time of the First Approval, and the balance prior to final delivery. We will have commited substantial time and effort to the project before any payment is requested. If you are not commited to continuing the project at that time we will not invest further time and effort in it.
All prices are quoted in US Dollars. All payments must be made in US Dollars.
III. Procedures.
General Procedure:
- 1. You send us a request for a quote. It includes contact details so we can respond to you. It includes a good description of what you want done. It includes files we can evaluate. Full-size files are best, but small internet-downloads, or a link to them, is okay at this point.
- 2. We evaluate your job, and send the detailed Quote. It includes prices. It includes our best estimate of completion time based on our current workload.
-
3. You Accept the quote and the job goes into our work queue.
You send the full-size files if you haven't already done so.
OR
- 4. We do the work. We send you 'approval copies' (watermarked, small).
-
5. You want some changes.
You email the specifics.
We want you to be completely satisfied, so we will stay in this loop
as long as we need to. Return to 4.
OR
5. You Accept the job. Continue at 6.
OR - 6. We send the Invoice.
- 7. You pay the Invoice.
-
8. We prepare and send the full-size, unwatermarked files, or a link to retreive them.
Win / Win. Everybody's happy!
5. You decide not to continue with the project. (Please Do respond.) DONE.
Please Note:
-
Our procedure is quite interactive, depending on an email response from you at several points.
Your project goes into a 'mini-hold' at those points.
-
If you will be unable to respond for several days or more,
please let us know ahead of time if you can.
Of course, 'life' may throw any of us a curve at any time at all.
If that happens, don't worry about your project
- within reason, it will be waiting when you can return to it.
It's just nice to know when there will be a delay that you know about in advance.
-
You may decide not to continue with the project without further obligation at any time.
We will be sorry to lose the project, but that is always your option and your decision to make.
-
If you do decide not to continue, we simply ask that you email us with that decision.
We will sincerely appreciate any feedback you care to include.
-
If we receive no response for an extended period, we will send an email inquiring about
your wishes.
-
If we then receive no response for an extended period, we will 'hold' your project for up to 30 days.
After that, we will assume that you have decided not to continue with the project.
-
For any project that is discontinued, whether directly or by non-response,
we will delete all of the files relating to that project from our system.
We will not hold any of your images in any form at all.
IV. Company Policies:
Normal Work Flow
Orders are processed on a first-come-first-served basis, as modified by NO BUMPs and EXPEDITEs. Orders received early in the day can frequently be finished and delivered on the same day, depending on other orders already in the work queue, and on prompt payment. Once we start your order, we may work on another order while waiting for your response, but the first order in the queue will have priority over others. Rush and EXPEDITE orders may affect our schedule as noted above. Full Custom orders take longer and involve considerable interaction. All orders will be completed as promptly as possible, with time out for 'Life'.
The Quote will include an Estimated Completion Time or Date reflecting our current workload. Every reasonable effort will be made to meet that date, even though circumstances unforeseen at the time the Quote is given may make that difficult. However, the time and date given is Estimated.
If you have a special need for the order, that should be clearly expressed when the quote is requested. We will make every effort to accomodate those needs. Time pressures can often be met without the need for an EXPEDITE premium. Specifying NO BUMP is recommended.
Inability to Complete Your Order to Your Satisfaction
It is our intention that every customer will be happy with the work that we do
and the service that we provide.
Occasionally, we may not be able to finish an order to your complete satisfaction.
In that case, the following policy applies:
- If the final version of your project has not been approved and delivered
we will cancel your order without further obligation.
- Partial payments, made at the time of the first approval, will not be refunded.
- Once the final version has been approved and delivered no refund will be made.
In lieu of a refund, we will work with you to do whatever we can to reach a
satisfactory solution.
V. Additional Notes. You should read these.
A Note About Legal Rights
We will not knowingly work on any image without the copyright holder's permission. Do not submit a picture to us unless you have the permission of the copyright holder to have that work done. If you took the pictures yourself, there is no problem. If the photos were done by someone else, check the terms of the contract, or get their specific permission.
Another consideration is the rights of any recognizeable individual or the owner of a property appearing in your picture. You may need to obtain a signed release form from those people or organizations. Include making these items unrecognizeable in your request as necessary.
Nothing said here should be taken as complete or even valid legal advice. These issues exist, and we advise only that you be sure you act responsibly. If you have any doubts, consult an attorney before you proceed.
We retain no rights to your pictures, or to the finished product of our work, other than to be paid at the agreed upon rate for our work. We may request your permission to display promotional copies of your images in our portfolio or on our website, and we will only do so with your specific permission.
Copying images from this website
Some of the pictures on this website are mine, and some are not. These days many people know how to copy pictures from the internet; if you don't know how, I'm not going to teach you.
If you copy one of my pictures for your personal, non-distributed use and enjoyment, for a screensaver or desktop for example, I'll take that as a compliment and hope you enjoy it! Just a reminder - full-size copies appropriate for printing are available for sale.
If you copy a picture that belongs to someone else that I have used with their limited permission, their rights are being infringed, and whatever action they take is up to them. I will support their rights and actions.
A Note About Your Images and Our Files
In the process of doing your work we create copies of your pictures in working files. After the job is done, we keep those files long enough to be sure everything is satisfactory - usually 30 days. Then, except for promotional copies as noted above, we delete all of the image files. Of course, we do keep 'normal' business records about the transaction (including small 'Before' and 'After' copies), but the full-sized image files are deleted from our system. Please make your own separate archival copies of the files we send to you, as you should with all of your important files.
Let's get this sale done, so we can go sit on a nice beach and watch the waves!
